Returns & Refunds
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your items for any reason, you can return it within 14 days of delivery.
RETURN PERIOD: We use a return period of 14 days during which the customer may return his or her package with valid reason. These 14 days start when the package is labelled as delivered. Please note that the return shipment must be sent back to us within 14 days.
RETURN CONDITIONS: We do not offer direct exchanges. If you wish to exchange an item, you can return your order for and opt for a refund.
Refund to Original Payment Method: If you choose to receive your refund via your original payment method, it usually takes 7-10 business days. After your return arrives at our warehouse, we process it within 10 working days. You can track your return using the tracking information provided with your shipment. Once the refund is issued, you’ll receive an email notification. Please note that it may take up to 3 days for the refund to appear in your bank account.
DAMAGED OR DEFECTED ITEMS: If you receive a damaged or defective item, please contact us immediately for assistance. Our team will assess your request and find the best solution!
RETURN COSTS: Returns are on your own cost depending on the courier and the country you return your package from.
Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track & trace or proof of shipment.
RETURN PROCESSING TIME: We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 5 working days.
RETURN FAQS
Where can I find my order number?
Your order number can be found in your confirmation email after placing an order.
What can I do if the product arrives faulty or damaged?
If you receive a damaged or defective item, please contact us immediately for assistance. Our team will assess your request and opt for the best solution!
What should I do if I want to return a product pass the return period?
We use a return period of 14 days during which the customer may return their package. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days. In the unlikely event that this does not work out, please ask our customer service for other possibilities.